Own workforce

Well-being, Diversity and Equality
TF Bank recognises that social responsibility is fundamental to building trust, ensuring long-term value creation and maintaining a sustainable banking business. TF Bank’s social approach focuses on employees, customers, and society, and is embedded in its governance framework, internal policies and daily operations.

TF Bank strives to provide all employees with a safe, healthy and inspiring work environment – physically, mentally and socially. Employees are treated with respect and dignity in accordance with the TF Bank business principles and Code of Conduct. Diversity in terms of backgrounds, experiences and perspectives is recognised as a key driver of innovation, resilience and long-term business success. Flexible working arrangements and employee benefits further support work–life balance and overall well-being.

As shown in the table below, TF Bank maintains a balanced gender distribution, with women representing 49 % of employees in 2025. Female representation is also present at both Board and Executive Management levels, supporting organisational diversity. The number of employees grew by approximately 13 % during the year, while employee turnover decreased from 25 % to 16 %, indicating a more stable employee base and suggesting that TF Bank continues to offer an attractive and safe working environment.

As an pan-European organisation operating across multiple countries, TF Bank brings together employees with diverse cultural, linguistic and professional backgrounds. This diversity strengthens collaboration and broadens perspectives, while also requiring a workplace culture based on tolerance, mutual respect and the ability to adapt to different ways of working.

Average number of employees by country is shown in the table below:

TF Bank is committed to equal rights, obligations and opportunities for all employees, with a particular focus on:

• equal pay and conditions for equal work
• non-discrimination in recruitment, employment and career development
• gender balance across roles and management levels
• reconciliation of work and parenthood through flexible and hybrid working arrangements

Recruitment and career development decisions are based on competence, experience and role requirements. Inclusive employment practices are promoted in the organisation, including opportunities for part-time work in several markets as well as supporting students and individuals entering the workforce.

Safe and Healthy Work Environment
TF Bank aims to ensure a safe and supportive work environment, both physically and psychosocially. Workplaces are designed with ergonomics, health and safety in mind, and in regards legal requirements. TF Bank continuously assesses work environment risks and improvement opportunities to ensure that employees feel safe, supported and have the conditions necessary to perform at their best.

Competence Development and Training
Competence development is a key enabler of employee engagement and business performance. All employees are offered opportunities for training and professional development through:

• mandatory and role-specific training (e.g. AML/CTF, information security, data protection);
• leadership and management development programmes; and
• individual development plans agreed during annual performance and development reviews.

These processes ensure that employees understand their role, contribute meaningfully to the TF Bank values and are supported in their professional growth.

TF Bank has an integrated training system that enables employees to complete mandatory and developmental training at a time that best suits their schedules. TF Bank aims to provide training that is directly relevant to employees’ roles, supports effective execution of their responsibilities and contributes to the achievement of organisational goals, while also encouraging sustainable practices both within and beyond the workplace.

During the year TF Bank achieved high completion rates across essential training modules, demonstrating strong employee engagement and commitment to continuous learning:

These results reflect TF Bank’s ongoing ambition to develop digital and ethical competencies, particularly in areas critical to responsible banking, such as data protection, cybersecurity, anti-corruption and the integration of sustainability matters. The high level of participation in AI-related areas also highlights TF Bank’s focus on preparing employees for the secure and compliant use of new technologies, including the regulatory requirements arising from the EU AI Act.

Employee Engagement
TF Bank conducts regular employee surveys to measure engagement, satisfaction and organisational climate. Survey results are discussed at executive management level and used to identify improvement actions related to leadership, communication and collaboration. The high participation rate demonstrates that employees are actively involved and maintain a strong relationship with the organisation.

Collective Bargaining and Employee Representation
Collective bargaining rights are respected in accordance with applicable national legislation. In the Nordic countries and Spain, employee terms and conditions are covered by collective bargaining agreements where required by law.

In other markets, collective bargaining arrangements are not legally mandated or are less commonly applied. In these cases, employment conditions are governed by national labour laws, individual employment contracts and internal policies. TF Bank respects employees’ freedom of association and their right to representation in line with local legal requirements.

Human Rights
TF Bank respects internationally recognised human rights in all markets where it operates. TF Bank supports the UN Universal Declaration of Human Rights and related conventions and has been a signatory to the UN Global Compact since 2023.

Human rights considerations are integrated into employment practices, labour conditions, supplier and partner relationships, and customer interactions. Potential risks are assessed through internal processes and in cooperation with suppliers, supported by the Code of Conduct for Suppliers. Respect for human dignity, fair labour conditions and ethical conduct is fundamental to all TF Bank operations.

Within the reporting period, no human rights incidents were recorded. Five employee complaints were submitted through the internal reporting system to the responsible TF Bank HR department and were handled in accordance with established procedures.

Social Partnerships
TF Bank contributes to society through selected social partnerships and community initiatives aligned with its values. The Bank cooperates with organisations such as PlayOnside, supporting displaced children and youth through education and sports initiatives. PlayOnside operates in Mae Sot, Thailand, where it empowers refugee and migrant children from Myanmar through football-based education programmes, reaching approximately 700 children from 22 schools.

The current partnership with PlayOnside will expire at the end of 2025. Following the partnership’s conclusion, TF Bank will evaluate future social engagement opportunities to ensure that upcoming partnerships continue to align with the Bank’s values, strategic priorities, and commitment to creating positive social impact.

Employee Involvement
In 2025, TF Bank implemented several initiatives that combined sustainability, employee engagement, and community support. These included:

• A global walking challenge promoting health and good well-being
• The reuse of IT equipment through donations to organisations supporting children and families
• A Christmas donation initiative where employees selected diverse non-profits addressing animal welfare, healthcare, as well as emotional support for children